iTech Electronics Shorts Out in Resolving Customer Disputes

iTech Electronics Shorts Out in Resolving Customer Disputes

Consumers Say Company Delays and Misdiagnoses Repairs, Often Doesn’t Return Products

Austin, TX - September 2, 2010 – BBB has issued an F rating to iTech Electronics for failure to resolve consumer disputes. The Austin-based company offers repair services for Apple products, such as iPhones and iPods, to consumers nationwide. 

Over the past year, several consumers across Central Texas and the U.S. filed complaints with BBB alleging that products they sent to iTech Electronics have not been returned. The company has not been responsive to these consumers, despite the fact that they have been holding on to the consumers’ products for several months. Additional consumer complaints filed with BBB allege that the company misled them about the amount of service time needed, and in some cases, failed to repair the product after an extended amount of service time. 

Currently BBB reports that eight of the company’s thirteen disputes remain unresolved. In cases where the company has responded, consumers say the responses are elusive and generic, leaving the specific complaint or request for refund unanswered. Click here to view iTech Electronics’ current BBB Business Review.

Tweet This: Need ur iPod or iPhone fixed? Choose ur repair shop wisely, @CentralTexasBBB gives F rating to 1 in Austin

Hiring a Trustworthy Repair Service:

· Check with BBB. Look up the BBB Business Review of any service or repair company to see how they have addressed any consumer disputes in the past.

· Use a specialist. Try to find a repair service that specializes in fixing your specific item. Generally, these businesses will be able to diagnose the problem more accurately and may be able to fix the problem more efficiently than others.

· Solicit multiple bids. Get estimates from at least three different companies before making a decision. BBB offers a free eQuote service to put consumers in touch with BBB Accredited Businesses who will email estimates to them at no cost.

· Get a receipt and a warranty. These will protect you if the repairs do not fix the problem or the item stops working again after a short time period. Read the fine print carefully to make sure there is a procedure for getting additional repairs or your money back if needed.

To check the reliability of a company and find trustworthy businesses, visit BBB.

About BBB:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities. 

Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748.

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