Get the Body You Want Without Feeling the Burn in Your Wallet
BBB Advises Consumers to Review Fitness Center Contracts Carefully
Austin, Texas - December 30, 2010 – With the 2011 year approaching, many health clubs and gyms are advertising New Year’s resolution specials offering discounts for new members. According to the International Health, Racquet and Sportsclub Association (IHRSA), the average gym membership cost is $41 per month. This year, BBB has processed over 200 complaints against gyms, health clubs and fitness centers and reminds consumers to verify membership terms before making a commitment.
Generally, complaints against gyms and fitness centers focus on contract disputes and billing issues. Contract disputes were commonly over free incentives promised by sales representatives for joining the gym that were not given. Many of the incentives were not included in the consumer’s contract. Billing issues centered on recurring monthly withdraws from bank accounts or credit cards. These consumers believed their contract had expired or would not automatically renew without their cancellation.
BBB offers the following advice to help select a fitness facility that best meets your needs:
· Check with BBB first. Visit BBB.org to find a list of gyms and health clubs in your area that are BBB Accredited, or to view a particular company’s BBB Business Review.
· Consider your budget. Many facilities charge an upfront membership fee to join and a monthly fee thereafter. Each club’s equipment, classes and amenities are included in your monthly fee. If you don’t wish to take advantage of them, the gym may not be the right fit.
· Don't give in to pressure. Many gyms will offer "New Year's specials" that may pressure you to sign a contract on the spot. A reputable health club will allow you time to take home and read over the contract first.
· Understand the membership details. This includes the length of the contract, cost per month, cancellation and renewal rules and additional fees such as personal training sessions. If there were free gifts promised to you, discounts for family members or the waiving of a signup cost, make sure these details are included as well.
To check the reliability of a company and find trustworthy businesses, visit BBB.org.
About Better Business Bureau:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.
Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.
Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748.
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